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Troubleshooting guides and Frequently Asked Questions

Troubleshooting and FAQs

Why is my Microphone muted in Hinterview or Hintro?

How to Unmute your Microphone

Candidate say they have a error message when trying to connect to a Hinterview? Here is how to fix it!

Hinterview Connection Error Messages and How to Try and Resolve!

Candidate's platform saying 'You are the only one in the lobby' or 'Interviewer will be with you shortly'?

My Candidate is the only one in the lobby!

When you connect on Hinterview with a candidate, but you cannot hear them! What to do!? We help you troubleshoot.

I Can't Hear my Candidate?

Minimum Browser and Operating System Requirements for mobile, tablet and computers.

Browser and Operating System Requirements

Minimum and recommended network and bandwidth requirements for conducting Hinterview and Hintro video sessions

What are the Network and Bandwidth Requirements?

Technical checks to help prepare candidates for Hinterviews.

What Technical Checks can Candidates do before a Hinterview?

Hinterview doesn't have access to my webcam and microphone

How do I allow Webcam & Microphone Permissions?

Help to troubleshoot any camera or video issues that you may be having while recording a video

What can I do to ensure my Camera and Video are working?

Help to troubleshoot any sound or microphone issues that you may be having while recording a video

What can I do to ensure my Microphone and Sound are working?

Hinterview Connectivity

Helpful document about Hinterview's  Open API

Can I get more info on Hinterview's open API?

This article explains what you should do if you get locked out of your account!

Locked out of your account?

What to do in the event a managers invite token to a Hinterview becomes invalid

My Manager's Token is Invalid / My Invitation has expired

Quick answer to this FAQ as well as highlighting what you can do with the trimming feature!

Can I trim the middle of a Hintro or Hinterview?

Troubleshooting any of your document uploading woes!

My Document won't Upload?

FAQ's surrounding candidate Hintros! Can it be done? How do you do it? Find out!

Can a Candidate do a Hintro?

I have recorded a Hinterview or a Hintro and it still hasn't finished processing

Why does my Hinterview/Hintro still say ‘processing’?

I’m not receiving emails from Hinterview, for both recruiters or hiring managers

Why am I not receiving emails from Hinterview?

When I'm trying to create a manager, candidate or Hintro campaign I can't upload my CSV list

Why is my CSV file not uploading?

I've recorded a video with a candidate and I can't find or access it

Where is and how do I access the video of my candidate?

Admin User - What's Available to you?!

A super quick tutorial on how to change your name within the Hinterview platform!

How To Change Your Name

Changing your current password when logged in to the Platform

How to Change Password

Guide showing how to add a new license or a new user to your platform.

How To Request Additional Licenses

Embedding Hintros or Hinterviews into a PDF document. Great for specing candidates in or enhancing BD pitches.

Creating a Video Shortlist PDF

Platform FAQ's

Return to Help Centre

Return to Hinterview

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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