Whenever a candidate can't connect to a Hinterview, there will always be some sort of Error message on the screen. Ask your candidate for the full error message. Below are the error messages they will receive, what they mean and how you can try and resolve them!
Camera and Microphone - Application
This is a common error where a candidate's camera and microphone is either in use or being blocked by a piece of software or their browser.
You may also see the below error, where your connection check is stuck at 95%
Solutions:
Make sure no apps are running in the background
Check browser extensions are not blocking access
Click the camera icon at the top-left , next to the address bar, to check your permissions
Give the candidate a pre-call test - Pre-call Test or test yourself if you are having any issues.
Network Connection
This is another common error where the candidate when trying to enter the Hinterview will have lost their internet connection.
Steps to take:
Ensure connected to an internet source
Try a different internet source
Unexpected Error
If this message pops up our servers are unable to identify an exact issue that has occurred.
Steps to take:
Delete cache and cookies
Try conduct the Hinterview in an incognito or private tab
See if your device has strict security settings. You may also communicate with your IT or Operations department to look into this one.
Click below for more technical help when it comes to your Hinterviews!