Camera issues
"My candidate can’t see me/I can’t see them"
"We can’t see each other"
"It just says; ‘waiting for candidate/recruiter’ and nothing happens"
"My computer is using the wrong camera"
Potential Solutions
Make sure that the camera is plugged in and Hinterview has permission to access the hardware (See Allow Permissions article)
Confirm that the camera is working. There are lots of webcam test sites if you type it into Google
Close other applications which may be using your camera like Skype, FaceTime or other open web pages
You have the incorrect Camera selected (See "Change Selected Camera" below)
Ensure that the camera is installed properly and not disabled in Device Manager
Shut everything down, restart the browser and start a new video session
Note: after making any changes please use the "Reconnect" button at the bottom on the video window.
Change Selected Camera
Google Chrome
Click the video camera icon at the right of your address bar in the top right of your screen, select Manage.
Click Camera and then from the drop down menu choose the right camera.
Refresh the Hinterview web page and start a new video session if required.
Firefox
Click the video camera icon at the left of your address bar in the top left of your screen.
From the drop down menu choose the right camera.
Still struggling?
If you are still struggling to connect then it may be best to try and connect using another device. The website works from PC, Mac and Android through Chrome or Firefox.