Sound Issues
"I can see the candidate/recruiter, but they can’t hear me"
"We can’t hear each other"
"My computer is using the wrong camera"
Solution
Make sure that the microphone is plugged in and Hinterview has permission to access the hardware (See Allow Permissions article)
Confirm that the microphone is working. There are lots of microphone test sites if you type it into Google
Close other applications which may be using your microphone like Skype, FaceTime or other open web pages
Check both headsets are working by trying to play music through them
You have the incorrect Camera selected (See "Change Selected Camera" below)
Change Selected Microphone
Google Chrome
Click the video camera icon at the right of your address bar in the top right of your screen, select Manage.
Click Microphone and then from the drop down menu choose the right mic.
Refresh the Hinterview web page and start a new video session if required.
Firefox
Click the video camera icon at the left of your address bar in the top left of your screen.
From the drop down menu choose the right microphone.
Still struggling?
If you are still struggling to connect then it may be best to try and connect using another device. The website works from PC, Mac and Android through Chrome or Firefox.
Below is another article explaining how to allow your camera and microphone permissions in your browser!