The time it takes a Hintro or Hinterview to process can be dependent on numerous factors such as your or the candidates connection during the recording, the length of the video or the volume of people recording videos at that time. Unfortunately there are no solutions to get your video to appear whilst processing, and it is mainly just a waiting game. However here are some top tips on how to increase the chances of a successful upload:
Wait until the upload reaches 100% before clicking anywhere else on the platform.
Ensure when filming the Hintro/Hinterview you have a good internet connection.
Stay on the page whilst processing to ensure no disruption to the upload.
If your video has taken an abnormal amount of time to process (e.g. your Hinterview with a candidate which usually takes 5 minutes to process is still not done after 30 minutes) then message to the Hinterview team using Intercom. Make sure to highlight which candidate or Hintro the video is for.
Here is a check to do, to see if your video has uploaded at all:
Attempt to download your Hintro/Hinterview, if the video downloads it will be processing, if not then unfortunately it has been corrupted and will need to be re-done.